Can I request a correction to my account information?

Yes. Go to Account > Legal & Privacy > Edit Profile to update your name, email or phone. For sensitive changes — identity documents or payment method — email support@jpmahjong.xyz with proof. We verify and apply changes within 3 business days to prevent fraud.

Reference

Your Account Rights and Our Legal Posture

Q: What if I spot an unauthorized transaction on my account?

Contact support@jpmahjong.xyz or open a live chat immediately with the transaction ID, amount and date. We freeze the account and investigate within 48 hours. If the transaction is confirmed as fraudulent, we reverse it and refund your balance within 5 business days.

When you open an account with jp mahjong, you're entering an agreement that protects both your access to the lobby and your account security.

Account Access RulesData & Privacy HandlingWithdrawal VerificationCustomer Support Channels

Explore the Lobby Read FAQ

Legal Framework and Regional Compliance

jp mahjong Service availability depends on jurisdiction. Users are responsible for checking local law before access.

jp mahjong operates with account terms that depend on local law where you access the platform. Your account eligibility, the games available to you, and the payment methods you can use are shaped by the region you register from. We keep records of your account activity,

1
deposit and withdrawal history, and device information for a minimum of five years to meet regulatory and security standards. Withdrawals are verified through the same payment rail you deposited from — DANA, OVO, GoPay, QRIS or bank transfer — and processed within 24 hours of approval.
2
Our terms cover account suspension, closure, and dispute resolution; if you believe a transaction is incorrect or your account access has been wrongly restricted, you can file a dispute through our support team within 30 days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Legal and Account Issues

Live Chat Support Open a chat session in the account menu any day, 10am to 11pm Jakarta time. Our support team can answer policy questions, help with account disputes, and escalate urgent legal concerns to our compliance team.

Email Support Send account or legal questions to [email protected]. We reply within 48 hours with a full answer or next steps. Email is the best channel for formal disputes or policy document requests.

Account Settings Go to Account > Legal & Privacy in the lobby to view your stored data, download your account history, or submit a data deletion request. Changes take effect within 5 business days.

HOW WE PROTECT YOU

Data Security, Account Access and Dispute Resolution

Account Verification

When you open an account, we verify your identity and payment method. Withdrawals above Rp 5,000,000 require additional verification via SMS or email to prevent unauthorized transfers. This step protects your funds and your account.

Cookie and Tracking

We use cookies to keep you logged in, remember your lobby view, and prevent fraud. You can manage cookie preferences in your account settings, though disabling them may affect lobby speed and security features.

Data Retention and Deletion

Your account data — name, email, payment history, deposit and withdrawal records — is retained for five years. After account closure, we keep encrypted transaction logs for regulatory purposes. Request deletion of non-transactional data via the Legal & Privacy section.

Encryption and Payment Security

All deposits and withdrawals flow through industry-standard TLS 1.2 encryption. Your payment details are never stored on our servers; DANA, OVO, GoPay and QRIS handle tokenization directly, so we see only a token, not your card or account number.

Dispute and Chargeback

If a withdrawal fails or a deposit doesn't arrive, open a support ticket with the transaction ID and timestamp. We investigate within 48 hours and refund or re-process the transaction. Chargebacks filed with your bank after 30 days are handled by payment provider mediation.

Account Closure and Restrictions

You can close your account anytime via Account > Settings > Close Account. Any pending balance is paid within 5 business days to your registered payment method. If we restrict access due to fraud or policy breach, we'll notify you in writing with the reason and appeal process.

Frequently Asked About Policy and Your Rights

Your account data is retained for five years to meet regulatory requirements. Your transaction history, deposit and withdrawal records stay encrypted and secured. Non-transactional personal data — name, phone, email — can be deleted on request via Account > Legal & Privacy; deletion takes 5 business days.

Yes. Go to Account > Legal & Privacy > Download My Data. The file includes your full deposit and withdrawal history, games played, timestamps and session logs. It's generated within 24 hours and delivered to your registered email as a PDF or CSV.

Withdrawals under Rp 5,000,000 are processed within 24 hours of your request. Higher amounts require SMS or email verification first; once confirmed, the transfer goes to DANA, OVO, GoPay, QRIS or your bank within 24 hours. Actual arrival depends on your payment provider.

Your access to jp mahjong, the games available, payment methods and terms of service depend on local law where you register. We review your region on login and restrict access to games or features where legal requirements don't permit them. If access is denied, check your Account > Settings > Region to verify your registration location.

Contact [email protected] or open a live chat immediately with the transaction ID, amount and date. We freeze the account and investigate within 48 hours. If the transaction is confirmed as fraudulent, we reverse it and refund your balance within 5 business days.

All deposits and withdrawals use TLS 1.2 encryption. Payment details are never stored on our servers; DANA, OVO, GoPay and QRIS handle your card or account information directly. We only see a secure token, keeping your banking data safe and separate from your account.

Yes. Go to Account > Legal & Privacy > Edit Profile to update your name, email or phone. For sensitive changes — identity documents or payment method — email [email protected] with proof. We verify and apply changes within 3 business days to prevent fraud.

Your Account Rights and Our Legal Posture

How to Contact Us About Legal and Account Issues

Data Security, Account Access and Dispute Resolution

Account Verification

Cookie and Tracking

Data Retention and Deletion

Encryption and Payment Security

Dispute and Chargeback

Account Closure and Restrictions

Frequently Asked About Policy and Your Rights

01 What happens to my data if I close my account?

02 Can I download a copy of my account activity?

03 How long does a withdrawal verification take?

04 What does account access depend on?

05 What if I spot an unauthorized transaction on my account?

06 How do you protect my payment information?

07 Can I request a correction to my account information?

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