What should I do if I think my account was accessed without permission?

Change your password immediately from Settings → Security. Enable two-factor authentication (2FA) if you haven't already. Contact support@jpmahjong.xyz or use live chat (available 08:00–22:00 WIB) to report the incident. We'll review your login history and freeze any suspicious activity.

Reference

How We Protect Your Information

When you open an account with jp mahjong and deposit via DANA, OVO, GoPay or QRIS, we collect only what's needed to verify your identity and process withdrawals…

Real-time encryption on loginDANA, OVO, GoPay, QRIS payment securityYour data stays with us, never sold

Explore the Lobby Read FAQ

What Information We Collect and Why

jp mahjong Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number, and financial details (bank account or mobile wallet ID for DANA, OVO, GoPay or QRIS) when you register. We also log your IP address, device type, and login times to prevent fraud and detect unauthorised access. Withdrawal requests require

1
proof of identity; we retain this verification data for seven years to comply with financial reporting rules, where local law permits. We do not sell your personal information to third parties. Payment processors handle your deposit and withdrawal transactions directly; we see only confirmation numbers and
2
amounts, not your full card or wallet credentials.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About Your Privacy

If you have questions about how we use your data, want to request a copy of everything we hold on you, or need to correct inaccurate information, reach out to our support…

Email Support Send your privacy request to [email protected]. Include your account username and the specific information you need. We'll reply within one business day during Jakarta office hours.

Live Chat Open the live chat from the account menu (top right, after login). Our support team is available 08:00–22:00 WIB daily. Ask for the Privacy Request option to escalate.

Account Settings Go to Settings → Privacy & Data inside your account. You can download your data, update contact details, or request deletion of non-critical information directly from there.

HOW WE SECURE IT

Data Security, Cookies, and Account Control

Your account is protected by password encryption and two-factor authentication (2FA via email or SMS). We use SSL certificates to encrypt all data in transit.

Password & 2FA

Every account uses encrypted passwords and optional two-factor authentication. Enable 2FA in Settings → Security to add a PIN or email confirmation to each login attempt.

SSL Encryption

All communication between your device and jp mahjong servers uses 256-bit SSL encryption. Check the padlock icon next to jpmahjong.xyz in your browser address bar to verify.

Payment Data

We never store your full DANA, OVO, GoPay or QRIS credentials. Payments are tokenised; only transaction IDs and amounts appear in your account statement.

Cookies & Tracking

Session cookies expire after 30 minutes of inactivity. Analytics cookies help us spot technical issues; you can opt out in Settings → Privacy without losing account access.

Data Retention

Account data stays live while you play. After closure, we retain transaction records and identity verification for seven years (financial law compliance), then securely delete all personal identifiers.

Your Rights

You can request a full data export, correct inaccurate details, or ask for selective deletion of non-critical info. Submit requests via [email protected] or the Privacy & Data menu in your account.

Privacy Policy FAQ

No. We never sell your personal information. We share data only with our payment processors (for DANA, OVO, GoPay and QRIS transactions) and our support team. We may disclose account data to law enforcement if legally required, where local law permits.

We retain all withdrawal verification documents (ID, bank statement, passport) for seven years for financial compliance. Account transaction history remains accessible in your account indefinitely. You can request deletion of older non-critical data anytime.

Yes. Go to Settings → Privacy & Data and click 'Download My Data'. You'll receive a ZIP file with your account profile, transaction history, login logs, and communication records. Downloads are usually ready within 24 hours.

Account deletion is permanent. Your username and profile are removed immediately. Transaction records and identity verification stay on file for seven years (regulatory requirement), then fully deleted. You cannot recover closed accounts.

Payment details are never stored on our servers. DANA, OVO, GoPay and QRIS transactions are handled directly by the payment provider using their own encryption. We see only a transaction ID and amount in your account wallet.

Yes. Disable non-essential cookies in Settings → Privacy. Session and security cookies must remain active for login to work. Disabling analytics cookies does not affect game access or withdrawals.

Change your password immediately from Settings → Security. Enable two-factor authentication (2FA) if you haven't already. Contact [email protected] or use live chat (available 08:00–22:00 WIB) to report the incident. We'll review your login history and freeze any suspicious activity.

How We Protect Your Information

How to Contact Us About Your Privacy

Data Security, Cookies, and Account Control

Password & 2FA

SSL Encryption

Payment Data

Cookies & Tracking

Data Retention

Your Rights

Privacy Policy FAQ

01 Does jp mahjong sell my data to other companies?

02 How long do you keep my withdrawal records?

03 Can I download all the data jp mahjong holds on me?

04 What happens to my data if I close my account?

05 How do you protect my DANA, OVO, GoPay and QRIS payments?

06 Can I opt out of cookies and still play?

07 What should I do if I think my account was accessed without permission?

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