Can I dispute a deposit or withdrawal if something goes wrong?

Yes. If your DANA, OVO, GoPay or QRIS deposit doesn't appear in your wallet within three minutes, or if a withdrawal fails, email support@jpmahjong.xyz with your transaction ID. We investigate within 24 hours and refund or reverse the transaction if we find an error.

Reference

Terms & Conditions That Protect You and Your Account

When you open an account with jp mahjong, you're entering a clear agreement about how we handle your money, your data and your access to the lobby.

Deposit verification in under a minuteWithdrawal checks for account securityLocal payment support 24/7Account closure and data requests honoured

Explore the Lobby Read FAQ

What These Terms Mean for Your Account

jp mahjong Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply to every account holder accessing jp mahjong from Indonesia or where local law permits. When you register, you confirm you are eligible to hold an account under the laws of your region and that you accept how we process deposits, withdrawals

1
and personal data. Deposits via DANA, OVO, GoPay and QRIS are treated as transfers into your jp mahjong wallet; once cleared, funds are yours to use in the lobby. Withdrawals are subject to identity verification to comply with financial security standards. We retain transaction records and
2
account activity for the period required by local regulation; you may request access or deletion where local law permits. Your account is personal and non-transferable. Breaches of these terms — such as account sharing, fraudulent deposits or abuse of promotions — may result in account suspension
3
and forfeiture of funds. By continuing, you accept these conditions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP FAST

How to Contact Us About Your Account Terms

Live Chat Support Open your account and tap the help icon in the lobby footer. Our team responds to terms questions and account issues within two minutes during support hours, seven days a week.

Email for Formal Requests Send account closure, data deletion or terms-related disputes to [email protected]. We reply within 24 hours on business days with confirmation and next steps.

Account Settings Portal Open your account, go to Settings > Account & Privacy, and use the Request form to ask for data access, correction or deletion. Requests processed within seven days.

YOUR DATA AND SECURITY

How We Handle Your Information Under These Terms

Deposit and Withdrawal Records

We store your DANA, OVO, GoPay and QRIS transaction history for seven years to comply with financial reporting standards. You can view all your deposits and withdrawals in your account Statement page anytime.

Identity Verification on Withdrawal

Before we send money back to your account, we verify your identity using your registered mobile number and email. This protects your account from unauthorised transfers and fulfils our security obligations.

Personal Data Access and Deletion

You own your personal data. Open Settings > Account & Privacy and use the Data Request form to ask for a copy of everything we hold, or request deletion where local law permits.

Cookie and Tracking Transparency

When you log in, we use cookies to keep your session secure and to show you game recommendations. You can disable non-essential cookies in browser settings; essential security cookies stay active.

Account Closure and Fund Handling

If you close your account, any remaining balance is returned to your registered payment method within five business days. Closed accounts are flagged in our system; reactivation requires email verification.

Disputes and Appeals Process

If you believe we've breached these terms, email [email protected] with your account number and a description. We investigate within 48 hours and respond with our findings in writing.

Frequently Asked Questions About Our Terms

You can request closure anytime in Settings > Account > Close Account. Any remaining balance is returned to your DANA, OVO, GoPay or QRIS account within five business days. Closed accounts remain visible to our support team for dispute resolution.

We retain transaction records for seven years to comply with financial law. Personal identifying data is anonymised after two years unless you have an active dispute. You may request deletion earlier where local law permits by emailing [email protected].

No. Accounts are strictly personal and non-transferable. Your account is tied to your identity verification records and payment method. Sharing your login or transferring funds to another person's account breaches these terms and may result in suspension.

Access depends on local law. Our terms restrict accounts to eligible regions. Using a VPN to mask your location may violate these terms and result in account suspension. If you're unsure about your eligibility, contact [email protected] before registering.

When you first request a withdrawal, we send a verification code to your registered mobile number. Enter this code in your Withdrawal Request form. This one-time check protects your account. Future withdrawals use the same verification unless you change your phone number.

Yes. If your DANA, OVO, GoPay or QRIS deposit doesn't appear in your wallet within three minutes, or if a withdrawal fails, email [email protected] with your transaction ID. We investigate within 24 hours and refund or reverse the transaction if we find an error.

If we detect fraud, multiple failed verification attempts, or terms violations, we may freeze your account pending investigation. During this time you cannot deposit or withdraw. We'll contact you with details and next steps within 48 hours of suspension.

Terms & Conditions That Protect You and Your Account

How to Contact Us About Your Account Terms

How We Handle Your Information Under These Terms

Deposit and Withdrawal Records

Identity Verification on Withdrawal

Personal Data Access and Deletion

Cookie and Tracking Transparency

Account Closure and Fund Handling

Disputes and Appeals Process

Frequently Asked Questions About Our Terms

01 What happens if I want to close my account under these terms?

02 How long do you keep my personal data after I close my account?

03 Can I transfer my jp mahjong account to someone else?

04 What happens if I use a VPN or try to access from a blocked region?

05 How do I verify my identity for a withdrawal under the terms?

06 Can I dispute a deposit or withdrawal if something goes wrong?

07 What does it mean when the terms say my account can be suspended?

Related Pages